Privacy
Last updated
This explains what information I collect, why I have it, and what you can tell me to do with it. It is written to meet PIPEDA, Canada’s private-sector privacy law. If any of it is unclear, email me and I will explain it in plain words.
If you call the demo line
The demo line is a working copy of the product. When you call it, it sends an automated text back to the number you called from. To do that it stores your phone number, the time of the call, and whatever you write in the conversation that follows. Reply STOP at any time and it stops texting you. Message and data rates from your own carrier may apply.
If you book 15 minutes
The booking form collects your name, your email address, your phone number, and anything else you type into it. I use it to meet you and to follow up about this service. Nothing else, and I do not add you to a mailing list.
If you become a client
The system holds conversations with your customers on your behalf. That means it stores their phone numbers, the text conversations it has with them, the bookings it makes, and any private post-appointment feedback they choose to send. That feedback can include whether the visit happened and how it went. It is your customer information; it is held so the system can do its job, support an accurate booking record, and let you read back the conversation and feedback history.
You are responsible for what your business tells your own customers about how you handle their information. I will give you whatever you need from my side to do that.
Who else sees it
I do. Beyond that, the information passes through the service providers that make the product work: the telephone and messaging provider that carries the calls and texts, the AI provider that writes the replies, the calendar and booking provider that holds appointments, and the hosting provider the system runs on. Each of them is used only to deliver this service.
I do not sell your information to anybody, and I do not share it for advertising.
Some of those providers operate outside Canada, which means your information may be stored or processed outside Canada and may be subject to the laws of the country it is in.
How long I keep it
Demo-line conversations: kept while the demo line is running, so I can check the system is behaving itself. Ask me and I will delete yours.
Booking enquiries: kept while we are still talking, and deleted once it is clear we are not.
Client conversation records: kept for as long as you are a client, and deleted on your instruction after you cancel.
This site
This website sets no cookies, runs no analytics, and has no tracking pixels or third-party scripts on it. It does not know you were here.
What you can ask me to do
You can ask what information I hold about you, ask me to correct it, ask me to delete it, or withdraw your consent to my holding it at all. Email [email protected] and I will answer.
If you are not satisfied with how I have handled it, you can complain to the Office of the Privacy Commissioner of Canada (opens in a new tab).
Who is responsible
GTM Digital, Fredericton, New Brunswick, Canada. Questions about any of this go to [email protected].