Texts back in seconds
A useful reply, not voicemail.
Home services · Trades · Cleaning · Transport · Anyone who books jobs
Miss the call. Lose the job.
Client Retainer texts the caller back in seconds, sorts out the job, and books it into your calendar — while your hands are still full.
The line answers as Cedar Bay Plumbing & Heating — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.
Call missed
Cedar Bay Plumbing & Heating ·
Sorry we missed you — what do you need? We can book you now.
Caller ·
Kitchen sink is backing up and the basement drain is slow. How soon can someone get here?
Cedar Bay Plumbing & Heating ·
Sounds like the main line — we do that. Are you in Fredericton?
Caller ·
Yes, off Regent Street.
Cedar Bay Plumbing & Heating ·
I can do tomorrow at 8:00 AM or Thursday at 1:00 PM. Which one works?
Caller ·
Tomorrow at 8.
Cedar Bay Plumbing & Heating ·
Booked for tomorrow at 8:00 AM. What's the address, and a name for the job?
Job booked
- Call missed 2:14 PM
- Text sent 2:14 PM
- Reply 2:16 PM
- Job booked 2:19 PM
- It texts. It never picks up for you.
- Live in 3 business days
- Your number stays yours
- Cancel with 30 days' notice
- Nothing to install
Try it yourself
Miss the demo call
on purpose.
Ring it. Hang up after two rings. Watch what your customer would get.
The line answers as Cedar Bay Plumbing & Heating — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.
· Call missed
They hang up and call the next name on the list.
27%
of calls to home services businesses are not answered.
Source: Invoca (opens in a new tab), 23 May 2024
Under 3%
of callers who get pushed to voicemail leave a message.
Source: Invoca (opens in a new tab), 23 May 2024
Voicemail is where a call goes to be forgotten. It is worst when you are busiest.
Built around your rules
Your rules. Your calendar.
Your prices.
Books the right jobs
Service area, hours and job details checked before a time is offered.
Ends the time-wasters
Prank, scam and nonsense signals close a dead thread early.
Chases quiet quotes
Plus follows up a silent quote up to three times over 14 days.
How it stays controlled
It stops the moment they reply, book, opt out, or you change tiers.
Your floor. Your call.
You set the range, the floor, the steps and the monthly limit.
How it stays controlled
The assistant gets an allowed figure, never the authority to invent one.
Every thread, readable
Review every conversation and every setting in one place.
How it stays controlled
Business facts, tone, energy, timing and quote rules stay editable.
· They reply
It texts. It never answers your phone with a robot voice.
Nobody’s customer gets picked up by a machine. If you answer, nothing else happens.
You can read every conversation. For the first week after go-live, so do I.
Three tiers
How far it
carries the lead.
Basic catches the call. Plus protects the quote. Advanced calls them back.
Available now
Basic
Every missed call gets a text back, the conversation works out what the job is, and the job goes in your calendar.
- A text back to every caller you did not pick up
- Answers from your services, hours, price ranges and service area
- Times offered from your calendar, and the job written into it
Available now
Plus
Everything in Basic, and it keeps working on the quotes that go quiet instead of letting them go cold.
- Quotes from the price ranges you set, always confirmed on site
- Follows up when someone stops replying, at an hour you would call
- Can come down to a floor you set, by steps you set — or not at all
Available now
Advanced
Everything in Plus, delivered through an automated callback instead of a text conversation.
- Qualifies, quotes and books over the phone
- The caller does not need to read or type
Your side of it
What you actually have to do
Install
Nothing
Not on your phone. Not on anything you own.
Your side
One code, two minutes
Dial a call-forwarding code once. I stay on the line.
Your number
Stays yours
Nothing to reprint. Calls you answer are untouched.
Leaving
30 days' notice
The code comes off. Your phone goes back to today.
That code is the whole install. Live in 3 business days.
After the appointment
One private text.
Did the job happen?
Two hours after the visit, your customer gets one private text. The answer sits with the booking. Nothing is posted anywhere.
Right now
Don’t believe it.
Call the number.
Ring it and hang up. The demo calls you back; if that fails, it texts. Allow about 90 seconds. It costs nothing.
The line answers as Cedar Bay Plumbing & Heating — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.